Centre Manager (Leisure) - Exeter, Devon

Job Type: Full Time, Permanent - 37 hours per week

About you

You are a diligent, results-driven professional with a passion for operational excellence. With a proven track record of working towards ambitious KPI targets, you possess a keen understanding of all financial aspects of managing a leisure centre. Your experience in liaising with a diverse range of stakeholders, from senior management to the public, speaks volumes of your strong communication and interpersonal skills.

About the role

Your responsibilities include:

• Leadership & Operations: Provide impeccable leadership to the centre teams on a day-to-day basis. Ensure the centres operate safely, efficiently, and in accordance with all relevant policies, processes, and procedures.

• Financial Management: Prepare the annual budget with the General Manager, manage and monitor said budget, and address any financial discrepancies.
• Planning & Strategy: Support the development and execution of centre business plans and KPIs. Work closely with the centre team to offer a balanced programme of activities that meet both financial objectives and community needs.
• Staff Management: Ensure an effective staffing structure, oversee staff deployment, and conduct performance reviews to ensure consistent high standards.
• Customer Service: Address escalated customer comments and complaints professionally, ensuring a pleasant and safe environment for all visitors.
• Security & Maintenance: Oversee the opening, closing, and security of the centres. Ensure centres are maintained to the highest standards of safety, cleanliness, and operational effectiveness.
• Continuous Learning: Attend relevant training sessions and be available for call-outs when needed.

About the team

You will be joining a dedicated team, liaising closely with the General Manager, Duty Manager Team, and various Centre teams. The role also involves interaction with other Council officers, councillors, contractors, and members of the public. As Centre Manager, your leadership will be pivotal in ensuring that the centre teams are informed, involved, and inspired to achieve the Council’s aims and objectives.

What next?

If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.

Previous candidates need not apply.

We reserve the right to close any vacancy before the closing date if enough applications are received.

Our commitment

At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.

To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.

We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.