Duty Manager - Surrey Quays, London

Job Type: Full Time - Permanent

Southwark Leisure is looking for a Duty Manager to join our team at our Leisure Centre. Working as part of the Management Team, you will manage all aspects of operating the centre when on duty, ensuring high standard of customer care and safe operation of all activities.

Key duties are :-

• Taking full responsibility for operation of the facility including acting as keyholder, security when opening/closing facility, and implementation of all Normal and Emergency Operating Procedures
• Leading and managing the centre teams on duty, ensuring that high levels of centre presentation and service delivery are achieved at all times
• Ensuring the centre operates in line with H&S and legislative requirements, and Council Policy and Procedures.
• Manage any incidents arising, taking the lead in response to an emergency situation

About Southwark

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

About You

Duty Managers need to be responsible and calm under pressure. You will have a friendly, approachable manner, excellent verbal communication skills, good numerical and written skills and be committed to delivering excellent customer service to our customers. Ideally, you will have supervisory experience in the leisure & hospitality or service industries and a good knowledge of the day-to-day running of a busy Leisure Centre.

Additional Information

• Ideally, you'll have your National Pool Lifeguard Qualification (NPLQ) and Pool Plant Operators Certificate, but if not free training can be provided subject to passing a swim test
• The hours of work will be shift based, requiring early morning, evening and weekend working
• Roles are available on a full time (36hrs).
• DBS required

Additional salary details

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. 

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Recruitment timetable

Closing Date: 28/04/2024

Interview Date: 06/05/2024

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.