Commis Waiter - London

Join our vibrant team at Ham Yard Hotel, where hospitality meets creativity and every day is filled with excitement. As a Bar-Back, you'll be the backbone of our dynamic bar operations, providing essential support to ensure our guests have an unforgettable experience.

At Firmdale Hotels, we don't just offer jobs; we offer pathways to fulfilling careers in the dynamic world of Food and Beverage. This entry-level role is perfect for those with a passion for hospitality and a desire to grow within a thriving environment.

Responsibilities:

• Work closely with bartenders and fellow team members to deliver seamless service, embodying the spirit of teamwork that defines our establishment.
• Uphold our commitment to exceptional customer service, anticipating guest needs and ensuring their satisfaction throughout their visit.
• From setting up the bar to replenishing supplies, your keen eye for detail will ensure every aspect of our bar operations runs smoothly.
• Bring your enthusiasm to the forefront as you engage with guests, enhancing their experience with your positive energy and genuine hospitality.
• Take advantage of the opportunity to learn and grow within a bar setting, with mentorship and support provided for those eager to progress in their career.

What you Need:

• The ability to thrive in a fast-paced environment and quickly adapt to changing priorities or guest needs.
• Clear and effective communication skills are crucial for collaborating with team members and ensuring seamless service delivery.
• A proactive approach to tasks, demonstrating the initiative to anticipate needs and take action without constant supervision.
• Efficiently manage your time and prioritise tasks to ensure all responsibilities are completed promptly and effectively.
• The capacity to think on your feet and resolve challenges that may arise during service, maintaining composure under pressure.
• The role may require lifting, carrying, and standing for extended periods, so physical stamina and endurance are important.
• From preparing garnishes to maintaining cleanliness, a keen eye for detail ensures the quality and presentation of our bar offerings.
• Approach each task with enthusiasm, maintaining a positive attitude that uplifts team morale and enhances the guest experience.
• Collaboration is key in our dynamic environment, so being a supportive team player who values cooperation and camaraderie is essential.
• Above all, a genuine passion for hospitality and a commitment to delivering exceptional service are fundamental to success in this role.

What We Offer:

• Competitive hourly rates ranging from 13.50 to 15.50
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 11 high end luxury hotels and 8 bars and restaurants in London and New York.

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades:

• Ham Yard Restaurant - two prestigious AA rosettes in 2024
• Dorset Square Hotel - an AA rosette and an AA breakfast award 2024
• Conde Nast Traveller 2023 Top Hotels in London, The Soho Hotel and Ham Yard Hotel
• Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality
• Manager of the year - Laura Sharpe, Cateys 2018
• Hotel of the year - Group - Cateys 2018

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.