Hotel Night Manager - Windsor, Berkshire

Job Type: Full Time

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: 7pm – 7am on a 4-on, 4-off shift pattern

Salary: £29,500 per annum

The role of Hotel Night Manager is hugely exciting, as you’ll have the opportunity to be part of the opening team for our BRAND-NEW overnight accommodations: The LEGOLAND® Woodland Village!

You will be a hands-on and very visible manager, leading your team to deliver the highest possible level of guest satisfaction. The Hotel Night Manager will take ownership of the running of our overnight accommodations, always making sure our guests and your colleagues receive the best possible service, including the beautiful (and clean!) presentation of all guest and staff areas.

As our guests are enjoying their rooms after a fun filled day on the resort, you will be leading your team in the overnight operations, from fire checks to coaching your team, cleanliness spot checks to responding to in-person escalated feedback, your night shifts will be varied and exciting!

Not only will you have the chance to work in our new overnight accommodations, you will also work across our existing, Brick-tastic, hotels, making meaningful connections with your colleagues and our guests.

Please note, internally this role is known as Hotel Operations Duty Manager – Night Operations

Qualifications & Experience

• Previous experience of working in a hotel is essential
• Ideally, you’ll have previously worked night shifts within a hotel setting, preferably in a guest facing role
• You must have the relevant travel arrangements to work night shifts, and be comfortable with unsociable hours / night work
• You’ll be proactive, have a keen eye for detail and be passionate about delivering exceptional guest interactions
• As a natural problem solver, you will promptly and professionally approach and resolve any guest, contractor, staff, system or safety issues that you identify

Benefits

• 40% discount off LEGO sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Enjoy the Ride Merlin Passes for yourself and up to 5 loved ones!
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Private pension scheme
• Life assurance scheme
• Free staff parking
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for a Hotel Night Manager to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us and one of the team will get back to you as soon as possible.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.