Shop Manager - Johor Bahru

Shop Manager - Johor Bahru

Company Description

About us.

Sports Direct Malaysia is currently looking for a  Shop Manager to join the Fearless team. 

Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned MST Golf Group of companies, a well-established golf retailer and service provider in the region. Sports Direct Malaysia currently operates a total of 34 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs 850 staff with a view to expanding rapidly across Asia in the coming years.

We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).

Job Description

• Review and keep track of sales (set daily target and ensure achievement of sales target).
• Reports to Area Manager on staff performance and sales/shop performance.
• Lead and manage a team of retail staff to produce the best performance.
• Handle overall shop operations and ensure consistency in the standard of retail operations.
• Review staff strength and delegate of duties accordingly.
• Liaise/follow up with HQ on stocks support.
• Implement/execute sales & promotion plans.
• Provide feedback on stocks, customers, and market situation to HQ.
• Execute and monitor theft prevention SOPs
• Responsible to increase/build clientele (database) to increase regular customers.
• Conduct staff performance appraisal to identify strength and weakness
• Lead the team to provide and excel customer service as per the brand standards
• Conduct operational training (OJT) to staff and monitor accordingly
• Any other assignment as directed by immediate superior as and when required.

Qualifications

• At least a Certificate/Diploma or Degree in any related field of study.
• At least 5 - 7 years working experience in the retail industry 
• Preferably shop managers specializing in Sales - Retail/General or equivalent.
• Have passion and knowledge in sports is an advantage.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.

Additional Information

An opportunity like this at Frasers Group is for the fearless.

The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:                                        

THINK WITHOUT LIMITS - and take the team with you -

BE RELEVANT - to our people, to partners, and to the planet -

OWN IT - and back yourself