Head Waiter - London

Are you ready to elevate your career in hospitality? Firmdale Hotels invites you to join our exceptional team at Ham Yard Hotel as a Head Waiter.

At Firmdale Hotels, we pride ourselves on creating vibrant and unique experiences for our guests. Located in the heart of London, Ham Yard Hotel embodies luxury, style, and impeccable service. Join us in our commitment to delivering unparalleled hospitality in a dynamic and fast-paced environment.

As a Head Waiter, you will be at the forefront of guest interaction, ensuring their dining experience is nothing short of extraordinary.

Responsibilities:

• Welcoming and engaging with guests, taking orders, and providing recommendations to enhance their dining experience.
• Delivering food promptly and efficiently while maintaining the highest standards of service.
• Processing payments accurately and in a timely manner.
• Anticipating and fulfilling guests' requests with precision and attentiveness.
• Collaborating with team members to ensure seamless operations and exceptional service delivery.

What you Need:

• Ability to thrive under pressure, handling multiple tables with ease and grace.
• A genuine passion for food and a keen eye for detail, ensuring every dish is served to perfection.
• Previous experience in a fast-paced restaurant environment, demonstrating your ability to excel in a dynamic setting.
• Dedication to providing outstanding customer service, going above and beyond to exceed guests' expectations.
• Strong organisational and communication skills, essential for effective teamwork and guest satisfaction.

What We Offer:

• Earn 14.75 - 16.75 per hour inclusive of service charge while being part of a team that sets the standard for excellence
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Generous 30% discount off food and drinks at our restaurants and bars
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 11 high end luxury hotels and 8 bars and restaurants in London and New York.

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades:

• Ham Yard Restaurant - two prestigious AA rosettes in 2024
• Dorset Square Hotel - an AA rosette and an AA breakfast award 2024
• Conde Nast Traveller 2023 Top Hotels in London, The Soho Hotel and Ham Yard Hotel
• Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality
• Manager of the year - Laura Sharpe, Cateys 2018
• Hotel of the year - Group - Cateys 2018

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.