Reservationist - Sutton Coldfield

We have a fantastic opportunity for a Reservations Agent to work in our dynamic team at The Belfry, England's leading Hotel and Resort. We have 320 bedrooms, 2 rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for...golf. We have had a really exciting so far at The Belfry, starting with hosting The British Masters in August 2024, and continuing with the launch of new training and development opportunities and incentives.

Resort Desk

Our Resort Desk is often the first step in The Belfry experience. Set within the busy reservations office, this role is a great opportunity to introduce our guests to all we have to offer, and ensure their visit is smooth through excellent communication with all departments.

Salary

The on-target earning potential for this role is 23524 - 24689 annual salary, compromising of a base hourly rate of 22630 - 23795 plus a qualified estimate of 894 gratuities per annum.

About the role

This role is a 40 hours per week contract, working 5 days out of 7. The reservations office is open from 9-7pm, so shift times can be varied.

You will also be responsible for:

• To sell, manage, and upsell The Belfry's facilities to their full potential, maximising all revenue opportunities to grow resort revenue, achieving targets and building client relationships.
• To be instrumental in the smooth and professional running of resort services through excellent inter-departmental communications
• To ensure that whichever method a client chooses to communicate with The Belfry that the booking and queries are dealt with promptly and thoroughly

The ideal candidate will have had experience with guest-facing or telephone roles and experience working in a spa Reception or spa Reservations department

You will also be:

• Someone who genuinely enjoys providing exceptional customer service
• Driven to deliver guest and financial targets

Able to develop strong relationships with your guests, teams and colleagues

Ability to work on your own initiative

Great organisational skills

An understanding of Opera, Premier Spa, Concept, Excel etc.

Belfry Benefits

Wellness

• Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
• Team social events throughout the year
• Belfry-wide wellness programme with external speakers, focusing on 'mind, body & soul'
• The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
• Wagestream access to all employees - track earnings, saving accounts, and access to wages when you want
• Healthcare schemes: life assurance, 24-hour GP, health cash-plans
• Employee Assistance Programme
• The Belfry is committed to the Hotelier's Charter, demonstrating our commitment to our people

Showing some appreciation

Long service awards

Additional paid holiday for long service

Reward Vouchers

Free meals on shift in our canteen

Annual Belfry awards

Team appreciation events

Fantastic resort discounts across restaurants, bars, retail, and golf

Bed & Breakfast from 35 per room

Free staff parking

Subsidised taxi service for those who don't drive

Live-in accommodation for up to 3 months

Relocation bonuses

Learning & Development

Excellent training and career opportunities

Internal career pathways programmes

Access to The Belfry Campus Learning

Commitment to developing our team through apprenticeship programmes

Making a difference

Belfry ESG committee, dedicated to delivering an environmentally sustainable business

Supporting industry, local and national charities

Pledges made on 'Make Good Grow', offering our team's expertise and support to good causes