Rooms Reservations Agent - London

We are looking for a Reservations Sales Agent to join our Reservation Team @Broadwick Soho.

Why us?

We are bringing the spirit of Soho to life in a glorious hotel. Join us for the opportunity to be part of a like-minded community of individuals from various backgrounds, at a new and exciting hotel, restaurant and rooftop dining bar in the heart of Soho.

We are enthusiastic, generous, respectful and committed to delivering exceptional and brilliant service to other talents and guests. We also enjoy and take immense pride, in doing so. The way we treat others is how we would like to be treated ourselves and is at our core.

We want our hotel to reflect Soho in all its glory. We praise diversity, inclusion and forward-thinking. If you love people and would like to create new experiences for them through personalised service and diligence; we look forward to receiving your application - apply now.

As a Reservation Sales Agent at Broadwick Soho, you will drive the idea of being a glorious hotel that embraces the spirit of Soho, alongside making our guests feel as comfortable as we do through our beliefs of being independent, embracing, generous and exquisite.

What is in it for you?

• Inclusion in the Tronc scheme which includes Room and F&B service charge
• 30 days holiday inclusive of bank holidays increasing with the length of service
• Pension scheme, season ticket travel loan, cycle-to-work scheme
• Great food and drink during your shift
• Designer outfits that represent our spirit and personality that are fresh and ready for your shift
• Support from our Employee Assistance Programme and wellbeing initiatives
• Great incentives including refer a friend bonus ( 1000 for chefs & 500 for all other roles)

Why You?

As a Reservations Sales Agent at Broadwick Soho, you will drive the idea of being a glorious hotel that embraces the spirit of Soho, alongside making our guests feel as comfortable as we do through our beliefs of being independent, embracing, generous, & exquisite.

You will be handling a variety of room and restaurants reservation requests, ensuring all guest profiles and preferences are correctly noted in Opera/REVINATE and communicated to the operations team to foster guest satisfaction and repeat business.

You will contribute to the growth of the accommodation and food & beverage business, maximising occupancy, and revenue, through initiative-taking selling and effectively converting enquiries into sales.

We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and talents.

You will work with a brilliant team across all departments of the hotel so that we are one team delivering a seamless and memorable guest experience.

What do we need from you?

• Experience in a luxury/lifestyle restaurant or bar or 5* luxury hotel operation
• Exceptional organisational skills with the ability to prioritise effectively and work under pressure
• Great attention to detail and genuine passion for delivering exceptional service
• Your charisma, individuality and positive energy
• Excellent communication skills and comfortable talking with guests, colleagues and the senior leadership team
• Able to work 40 hours per week including evenings and weekends

If you are interested in collaborating with us, please apply online or on our website: broadwicksoho.com/career.

Broadwick Soho is committed to responding to every single application. However, due to the high volume of applications, please bear with us for a few days.

All applicants must be eligible to work in the UK.