Assistant Reception Manager - Manchester

Assistant Reception Manager - Manchester

Assistant Reception Manager 28,000 per annum

DoubleTree by Hilton Hotel Manchester Piccadilly, M1 3DG

Why join us?

As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK's Top 6 Best Places to Work in Hospitality 2023!

• Stays across the UK at employee rate (a HUGE discount!)
• Discounted Friends and Family rates (that'll make you really popular!)
• 50% off food and beverage in our hotels
• A range of development and apprenticeship programmes
• We're committed to your development and progression with lots of promotion opportunities
• You'll get all meals on duty (because hard work is hungry work!)
• Uniform provided
• We're big on all things reward and recognition and celebrate success throughout the year
• Commitment to your health and well-being
• Flexible working arrangements
• Discounted use of leisure facilities
• Refer a Friend incentives to influence your earning potential.

The Role

As 'Assistant Reception Manager' you'll be on the front line, delivering on our mission!

You'll understand the importance of a fantastic first and last impression to the happiness of our guests. You'll be a passionate leader with the ability to motivate, and support your team in order to meet your financial goals and keep your department running smoothly. You'll have high standards when it comes to guest experience and brand standards and you'll take ownership and pride in your work.

What you'll be doing

• Top quality Customer service
• Coaching and Training
• Supporting with the day to day running of the reception
• First point of contact for our guests
• Checking guest in and out, processing payments
• Excellent knowledge of the hotel facilities and services we offer
• Maximising revenues and achieving financial targets
• Delivering brand standards
• Administration and Technology savvy
• Available to work when the team and customer needs you

What'll make you a great fit for us here at Valor

You'll never falter on striving for exceptional quality and standards. You'll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You'll be methodical and have high expectations of yourself and others. You'll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.

What you'll become a part of

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

Hotel Description

This stylish and convenient hotel is located in the heart of the city center, close to all local attractions and main business, shopping and nightlife areas. Situated in a prime location the hotel is connected to Manchester's mainline train station via a bridge directly in to the hotel. Guests can relax in a choice of 285 comfortable guest rooms all enhanced by spectacular views across Manchester via the floor-to-ceiling windows. Guests can drop into Store Street Exchange our stunning foodie theatre where food and drink becomes performance art. For meetings and events the hotel includes a large number of rooms that can accommodate up to 130 guests for a sit-down dinner or a reception for up to 150 people.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.