Assistant General Manager - Isleworth, London

£35,578

Permanent

Hours of work: 40 hours per week, 5 days out of 7 including weekends (covering hours of 06:00-22:30)

Isleworth Leisure Centre

About Lampton Leisure

We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios, health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. It is our mission to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centre’s facilities.

About the Job

As an Assistant General Manager at Lampton Leisure, you will be responsible for assisting with the day to day running of the Isleworth leisure centre that boasts 3 Swimming Pools, Health Suite, 2 Studios, 8 Court Sports Hall, a Café and a Gym, always ensuring the customer is at the forefront of every decision made. 

Key Responsibilities include:

• Establish and maintain excellent relationships with our customers and potential customers
• Line management responsibilities for all staff, including recruitment, induction, training, appraisals, development, and performance management
• Support the leadership team to achieve financial targets and KPIs and with preparation of annual service plans, financial plans, and statistics 
• Review dry side programming; developing and improving as required 
• Review marketing materials to ensure it is effective and up to date 
• Deliver high quality service and standards within the centre 
• Ensure all safe systems at work are adhered to and general building maintenance and repairs are completed to a high standard.

About you

To be successful in this role, you will have excellent customer service skills, a passion for health and wellbeing and the ability to influence and motivate staff. Previous management experience is essential, with excellent communication skills and a proven track record of meeting financial targets and leading a successful team. Employment will be subject to an enhanced DBS check & reference checks

In return Lampton Group will offer you 

• Free Parking at all Leisure Centre Sites
• Generous Holiday Allowance 
• Free Gym Membership 
• Enhanced Maternity and Paternity leave 
• Pension Scheme  
• Refer a Friend Scheme 
• Staff wellbeing services 
• Flu Jabs   
• Eye care vouchers and support towards glasses 
• Employee benefits portal 
• Cycle to work scheme 
• Electric Car salary sacrifice scheme   

About Lampton Group

Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. Our companies represent a bold, new and ambitious approach by a London Borough. It is made up of five distinct business areas:

Services - delivers first class repairs, maintenance, and facilities management.

Recycle - delivers refuse, recycling, and commercial waste.

Greenspace - delivers horticulture, conservation, and parks maintenance.

Leisure – delivering 6 leisure and sports centres, with facilities offering everything from state-of-the-art gyms, swimming pools, tennis courts, soft play, a running track and more.

Homes – delivering up to 1500 new build homes over the next 5 by re-developing local authority land into residential and mixed-use projects.

Underpinning everything, we do are our values – Customer First – One Team – Respectful – Energised. Everything we do aims to align to our values and strategic ambitions.

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. 

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Important information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).