Duty Manager - Sheffield, South Yorkshire

Duty Manager - Sheffield, South Yorkshire 

Yard Ball Sheffield is seeking a talented and passionate Assistant Manager to help build and lead our team. Spread across over 30,000 sq, ft, Yard Ball Sheffield is a nostalgic football & social experience due to open in Summer 2024.

Our unique concept will transport visitors back to a time when football was fun and Social Clubs were a staple along side a chippy tea on a Friday. Fusing Social Club aesthetics, great food, 90’s culture and street football classics like Kerby and one-man Wembley, all while reminiscing about baggy kits, teletext scores, bad haircuts (usually by your mum), games on the garages or under the pub car park lights when it gets dark.

Pure nostalgia. Zero VAR.

Our mission is to provide a fun, immersive experience for all, which includes providing the highest standard of personable service. This is a country-first venue, with ambitious plans for growth throughout the UK, so now is a great time to be part of this exciting business.

What we expect:

As a Duty Manager you will be guided by the values to lead by example and inspire your team every shift to ensure the highest standards of delivery at all times.

Role Responsibilities:

To support and manage the day-to-day operations of Yard Ball Sheffield in order to maximise business opportunities in line with the company business plan and ensure guest satisfaction.

• To be part of the Operations team that provides an exciting, healthy, innovative and quality environment, in order to create demand which exceeds the customer’s needs whilst increasing profitability.
• To provide the highest possible standards of Customer Care within a healthy and safe environment by guiding, caring for and assisting customers throughout their journey.
• To assist the General Manager with recruitment and selection, discipline, welfare, training and development of the Team.
• To supervise and motivate all employees working at the venue to promote a pleasant culture of teamwork and continuous improvement.
• Being aware of all Health and Safety issues, constantly implementing and assessing procedures, and drawing attention to any useful practices.

The Duty Manager will focus day to day on the following tasks:

We want you to bring enthusiasm and your own character to the role. Yard Ball is about providing a positive experience of the game for all, no matter their ability.

• Lead by example and be a role model for the brand.
• Create a welcoming atmosphere for all our guests.
• Lead and deliver the commercial performance of the business.
• Maintain venue Health and Safety, and compliance.
• Lead and deliver the operational excellence of the venue.
• Support, coach and mentor a large team.
• Key holder duties.
• To undertake any other duties as may be required to assist in the running of the overall facility.

Qualifications:

Must be passionate about customer service and be an inspirational leader. You will ideally have significant operational management experience working within a leisure or a hospitality related industry.

What we can offer:

• Salary up to £25,350 including bonus.
• Regular team incentives and rewards.
• 2 Staff Socials throughout the year.
• Further development opportunities within the company growth.
• Development courses including; leadership, mental health awareness, first aid and personal licences.

Job specifics:

• 37.5hr working hours.
• It is expected that you will be available to work weekends and public holidays.
• Expected to have a reliable commute to work.
• Managing a team of up to 35 staff members.
• Contributing to the financial performance of the venue.
• Liaising with all departments of the Yard Ball business including; marketing, sales, finance, operations and maintenance.

Think you’ve got what it takes to be part of Yard Ball?

If you want to be part of something very special and you are a person who thinks that you have the qualities that we need to help deliver our unique brand to the area and grow the business from the ground up then we need to hear from you.