We're Grosvenor Casinos. Our venues sit at the heart of our communities, offering a safe space for people to play table games, have fun on our slots or relax with friends and enjoy our fabulous food, drink and entertainment.

We're on an exciting journey of growth and it's the ideal time to join us. More than ever, we're investing in our Venues and our people to ensure we have the best entertainment offering and the best people in the right places.

Do you have a passion for customer service excellence and proven experience of managing teams; leading, supporting and developing a highly engaged workforce and a high performing culture?

If yes - you'll want to read on...

Our Leicester Casino have an exciting new opportunity for an experience Venue Experience Manager to support the General Manager and venue management team in the delivery of an efficient operation that excites and entertains our customers.

As our Venue Experience Manager, you will be responsible for:

• Reception & facilities management
• People process support to include; communications, engagement, recruitment, onboarding, induction and training.
• Coordinating responses to all customer feedback including from Qualtrics, google reviews and any other review platforms and using the information to develop appropriate action plans to improve customer experience. 
• Marketing responsibility for execution of local promotion and social media plan.
• Creating a highly engaged team by driving completion of the periodic employee opinion surveys, review results, share with teams, develop action plans and monitor progress.
• Coordination of team forums. 
• Being, or to support, the culture champion in the venue. 
• Ensuring compliance to our standards e.g. uniform, customer service, respect for colleagues #LI-GB1 #LI-Onsite

Outside of being a current PML License holder with experience in UK Gaming, you will be able to demonstrate previous success in dealing with customers in a multifunctional complex service business.

As you'll be managing a team; you'll need strong leadership skills with the ability to coach, motivate and develop, paired with extremely high attention to detail and ability to demonstrate best in class customer service.

Flexibility to work evenings, weekends, and holidays will be required.

Apply now or reach out to Gemma.Bowron@rank.com to find out more...

• Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
• Fantastic Rewards Package: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding. 
• Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
• Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team's success.
• Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
• People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
• High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
• Emphasis on Growth: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.

Don't miss out on the opportunity to join a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.