Reservations Agent - Renaissance London Heathrow Hotel

The Renaissance London Heathrow is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees.

Reservations Agent Competitive Plus Great Benefits

We treat our team like family and our guest like royalty!

We are looking for a Reservation Agent who will delight our guests with sincere, attentive service.

 

The Reservation Agent will be responsible for recording and processing all reservation enquiries made by phone or e -mail efficiently and accurately, maximising sales and room occupancy rates.

 What we are looking for:

• You will answer all reservation requests in a courteous and efficient manner
• You will have the ability to remain calm during difficult situations in a very busy environment
• Knowledge of Opera and Marsha would be beneficial but not essential
• Excellent command of English, other languages would be an added advantage
• Knowledge of reservations systems (Opera/Marsha/OnQ) would be desirable
• Previous experience as a Reservation Agent or in Front Office in a hotel would be beneficial but not essential

What do we offer?

All our Reservation Agent receive some excellent company benefits:

• A competitive salary
• 28 days paid holiday with an extra 5 days, following 5 years’ service
• Discounted hotel room rates across our hotels, for you and friends and family
• Fantastic Training and Development opportunities
• Uniform and Complimentary Dry Cleaning
• Free Meals on shift
• Pension cover
• Unrivalled Career Progression prospects

Apply now to be our new Reservation Agent and join our team!