Night Manager - YHA Cambridge

We are looking to recruit a Night Manager, hours are 8.5 per night on a 4 nights on and 4 nights off rota basis.

YHA Cambridge is one of YHA’s oldest and best-loved hostels, providing superb, modern accommodation for those looking to explore the historic city of Cambridge. The youth hostel is in a prime location, only three minutes’ walk from the train station so easily accessible. YHA Cambridge is a vibrant hostel with a bustling cafe-bar. We are looking for a dynamic, hard-working Manager with some experience and excellent customer service skills who thrives in a busy international environment. You will need to show initiative and a passion for customer service.

What can YHA offer you?

YHA Cambridge  is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:

• We pay £12.44 + £1.20 Local Living Allowance per hour (this role is flexible, 27-35 hours per week, permanent contract)
• You will get access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• 10 nights free hostel stays per year for you and up to 3 friends or family

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What Skills and Experience do you need to be a Night Manager?

Our Night Manager role requires flexibility to cover different tasks & responsibilities. It’s an advantage but not essential to have previously worked in a face-to-face role with customers. Experience in hospitality or customer service is desirable.

Duties vary so good communication skills, excellent timekeeping and basic IT skills are advantages.

Knowledge and understanding of YHA’s core purpose and experience of working in a team would also be beneficial.

What will you be doing as Night Manager?

Our Night Managers are responsible for ensuring the quality of service is maintained throughout the night, delivering excellent service to all of our guests and giving them a great experience with YHA.

Your day-to-day duties may include:

• Directing and supporting team members working on reception
• Resolving difficult situations and emergencies in a professional and efficient manner
• Ensuring the security of the hostel
• Responsible service of alcohol
• Ensuring regular hostel inspections
• Carrying out cleaning duties
• Preparing for breakfast service

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website and someone from the team will help you.

Who are YHA?

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

YHA’s core strategic priority is access for all. It is a fundamental part of our charitable objects and the foundation upon which our 90-year history is built. We’re actively building diverse teams and we welcome applications from everyone.

You can find out more about us by visiting the ‘Working for YHA’ pages of the YHA Jobs website.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title – Duty Manager

Keywords: Night Manager, Night Team Leader, Night Supervisor, Security, Night Receptionist