The Definitive Guide: How To Become A Concierge

What is a Concierge?

• Job Description

  If you are warm, engaging, customer focused and committed to giving outstanding customer service, then a career as a concierge is for you.
  
  You will need to deliver a 5 star service at all times; ensuring expectations aren’t only met but are exceeded.
  
  You will be front of house and the first point of contact, which means that you will need to remain professional and always have a friendly and approachable face. It is vital that you can understand the value of excellent customer service.
  
  You won’t get bored in this role – it will feel as though you are constantly in demand and sometimes it may seem as though some requests are impossible, but there’s always a way to please a demanding customer and it is your job to find the solution.

• Hours of Work

  If you have any experience in hospitality you’ll already know that you are likely to work long and unsociable shifts. You’ll be required to work early mornings, finish late and you’ll definitely be working weekends and public holidays.

• Main Responsibilities

  So, what will your main responsibilities be as a Concierge?
  
  Duties typically include:

  • Greeting guests
  • Making reservations
  • Making suggestions for entertainment and dining
  • Booking tours and tickets for events
  • Booking transportation such as taxis
  • Providing information
  • Answer the telephone
  • Delivering personal messages
  • Running errands for guests

Key Concierge qualifications

Do you have the qualifications to get the job?

It isn’t necessary to have a degree, but employers will expect you to have GCSE’s A*-C. It could be beneficial to have hospitality qualifications, and of course, any experience within the hospitality industry will help. Here are some course you could look into:

• Certificate in Hospitality Customer Service
• Entry 3 Award in Introduction to the Hospitality Industry
• Principles of Hospitality Management

How to become a Concierge

Now that you know what a Concierge does, how do you become one?

Some companies will ask that you have prior experience in hospitality or customer service. You could gain this experience by working in a hotel in another roles such as a porter. From there you can work your way up or apply internally for concierge positions.

How to develop your Concierge career?

The next step in this career is to become a head concierge. You will have more responsibilities, as you will be leading a team.

• If you’ve got your sights set on something else, you could become a receptionist. You will still need to have similar skills as you will be communicating with guests and with people via the telephone, however you will be doing a lot less running around for people.

• Have you ever thought about becoming a personal assistant? Instead of catering to multiple people’s needs, you will be focusing on just one or two people. You will have to be extremely organised in this job role.

• If you’re feeling ambitious, after many years of gaining experience, you could set up your own concierge business, such as corporate concierge services. This is where you would arrange services such as general errand running or administration to make life easier for employees within businesses. You can earn a lot of money in this role.

Career Opportunities

• You can find some of the best Concierge roles with brands such as De Vere, The Grand Brighton, Scott Dunn and many more.

Other Definitive Guides by Leisurejobs

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